Privacy Policy and SMS Terms & Conditions

Privacy Policy

This Privacy Policy describes how FloAesthetics, PLC (“we,” “us,” or “our”) collects, uses, and shares information from individuals who visit our website, use our services, or otherwise interact with us (“Consumers”). We are committed to protecting your privacy and ensuring the security of your Personally Identifiable Information (PII). Please read this Privacy Policy carefully to understand how we handle your information.

By accessing or using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect- SMS Consent Communication

We collect the following types of information:
Personal Information: When you visit our website or use our services, we may collect personal information that you provide to us voluntarily. This may include your name, email address, phone number, and any other information you choose to provide.

We may use your Personal Data to contact you with newsletters, marketing, and/or promotional materials that may be of interest to you. Message frequency may vary. Message & data rates may apply. You may opt out of receiving any, or all, of these communications from us by contacting us, or by responding STOP or UNSUBSCRIBE to any SMS message we send.

We DO NOT transfer or share consumer data with any external organization under any circumstances, including with consent.

To prevent unauthorized data sharing, specific measures are taken, including specific access controls, staff training, and regular audits.

Automatically Collected Information: We may also collect certain information automatically when you use our website, such as your IP address, browser type, device type, and the pages you visit.

Cookies: We may use cookies and similar technologies to collect information about your browsing behavior. You can learn more about our use of cookies in our Cookie Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

Providing Services: We may use your information to provide you with our salon services and to respond to your inquiries.

Website Improvement: We may use your information to analyze and improve our website’s functionality, content, and user experience.

Communication: We may use your contact information to send you important updates and promotional materials. You can opt out of receiving promotional communications at any time.

3. Sharing Your Information

We do not share or sell your Personally Identifiable Information to third parties for marketing purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. However, we may share your information in the following circumstances:

Business Operations: We may share your information with third-party service providers who assist us in performing essential business functions, such as payment processing, customer support, and website maintenance.

Compliance with Legal Requirements: We may disclose your information when required by law or to comply with legal processes.

Sale or Merger: In the event of a sale, merger, or acquisition of our business, we may transfer your information to the acquiring company, but your data will continue to be protected in accordance with this Privacy Policy.

4. Your Choices and Rights

You have the following rights regarding your information:

Access: You can request access to the personal information we hold about you.

Rectification: You can request corrections to inaccuracies in your personal information.

Deletion: You can request the deletion of your personal information, subject to legal obligations.

Data Portability: You can request a copy of your personal information in a structured, machine-readable format.

5. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website, and the “Last Updated” date at the top of this page will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

6. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our corporate office at:

FloAesthetics

604 Buddy Holly Place, Suite 110, Clear Lake, IA 50428
6750 Westown Parkway, Suite 110, West Des Moines, IA 50266
Telephone: +1 515-216-4907
Email: contact@floaestheticsiowa.com

SMS Terms & Conditions

  1. SMS consent communication. The phone number you provided as part of the SMS process will NOT be shared with third parties for marketing purposes.

  2. Types of SMS communication. If you have consented to receive text messages from FloAesthetics, PLC, you may receive messages related to the following services

    1. Appointment reminders

    2. Follow-up messages

    3. Billing inquires

    4. Promotions or offers

  3. Message Frequency:

    Message frequency may vary depending on the type of communication. For example, you may receive up to seven messages per week related to your appointment, billing, or follow up instructions.

  4. Potential Fees for SMS Messaging:

    Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

  5. Opt-In Method:

    You may opt-in to receive SMS messages from FloAesthetics, PLC int he following ways.

    • Verbally, during a conversation

    • By submitting an online form

  6. You can opt out of receiving SMS messaging at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

  7. Help:

    If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at contact@floaestheticsiowa.com

    Additional options:

    If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our form.

  8. Standard Messaging Disclosures:

    -Message and data rates may apply.

    -You can opt out at any time by texing “STOP”.

    -For assistance, text “HELP” or visit our Privacy Policy and Terms & Conditions page

    -Message frequency may vary

    SMS Terms of Service

    By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from FloAesthetics, PLC. This includes SMS messages for appointment scheduling, appointment reminders, promotions or offers, post-visit instructions, lab notifications, and billing notifications. Message frequency varies. Message and data rates may apply. See privacy policy at https://www.floaestheticsiowa.com/privacy. Message HELP for help. Reply STOP to any message to opt out.

For help, reply HELP to any message or contact us at contact@floaestheticsiowa.com.

CANCELLATION POLICY

Cancellation Policy

We value your time and commitment to your wellness journey. To ensure that we can accommodate all of our clients effectively, we have established the following cancellation policy:

  • First Cancellation: Cancellations made within 24 hours of the scheduled appointment will incur a fee of $50.

  • Subsequent Cancellations: For any future cancellations after the first, a fee equivalent to 50% of the total service cost will be charged.

Please note that any cancellation fees will be charged to the credit card on file and must be paid prior to scheduling your next appointment.

We appreciate your understanding and cooperation in helping us maintain a high standard of service for all clients. If you have any questions about this policy, please feel free to reach out.

Thank you for choosing us for your aesthetic needs!